We are currently experiencing a technical issue that has caused a number of accounts to be mistakenly restricted or blocked.
If your account was recently restricted, specifically on or after Monday, July 13th, and you believe you have not violated any community guidelines or rules, your account was likely affected by this system error.
What we are doing:
- Our technical team is actively working on fixing the issue.
- We will automatically remove restrictions from all mistakenly affected accounts in 48 hours.
What you should do:
- Do not submit an appeal until Friday, July 17th.
- Kindly wait for a notification from the app about your account being recovered.
- Close and reopen the app after receiving notification.
⚠️ Important: If your account is still blocked by Friday, July 17th, please reach out to our Support Team with the subject Account Issues -> Blocked Account, and we will investigate your case individually.
We sincerely apologize for the disruption and appreciate your patience while we get this sorted out! 💚