How do I contact Support Team?
To contact our Support Team, first, we kindly suggest you having a conversation with our updated Support Chatbot. 🙏
Just select the topic you need support with, and follow the conversation. If necessary, you can also submit tickets to the team through the bot. 📩
In order to continue to provide you with even more efficient support, we kindly ask that you open a new case for each individual subject matter. 🙏
You can find our Support Bot on the bottom-left corner of any Cash Giraffe help center page:
What are Support Team's working hours?
Our Customer Support Team is available from Monday 9 AM until Friday 6 PM CET.
If you submit a ticket during the weekend (from Friday 6 PM until Monday 9 AM CET) and your issue is not resolved with an automated response, please, submit a new ticket within the working hours.