My face verification failed, what can I do?
In order to successfully complete the face verification please stand in a well-lit room and follow the instructions that appear on your screen. Please do not make grimaces during the face verification. If the automatic verification fails, your request will be manually reviewed. We ask you to be patient in this case.
This feature is exclusively used for payout/bonus verification, for the purpose of fraud prevention and to ensure that coins/bonuses have not been earned through the use of software.
The selfies get deleted 4 weeks after the payout/bonus has been disbursed.
We reserve the right to exclude users/end devices from our services in accordance with the Terms and Conditions of Use. If you have breached any of the rules of conduct mentioned in the Terms and Conditions, your account/device may be excluded from our services.